Shipping

International Shipping

We take orders from customers in the following countries that are outside of the United States and Canada. If you need your Bill To address to be different from your Ship To address, then please notify us via email, customer-service@egyptiancottontshirts.com. (This is part of security to avoid fraud.)

Armenia
Austria
Australia
Bahrain
Belgium
Bermuda
Brazil
Bulgaria
Cayman Islands
Croatia
Cyprus
Czech Republic
Denmark
Dubai
Estonia
Finland
France
Germany
Greenland
Hungary
Iceland
India
Ireland
Italy
Japan
Jordan
Korea
Latvia
Luxembourg
Malta
Netherlands
Pakistan
Poland
Portugal
Saudi Arabia
Slovakia
Slovenia
Sweden
Turkey
UK

There is no free shipping to these countries. The charge for shipping is determined by the weight of your purchase and the country and postal code of your shipping address. Therefore, the shopping cart has to know what your shipping address is in order to calculate shipping. Your credit card will NOT be charged until you click OK on the final confirmation screen.

International shipment methods include services from:

1. Federal Express
2. US Postal Service

International buyers are responsible for customs duties and brokerage fees. Such duties are not included in the calculated shipping charges. Please note that if you choose FedEx as the carrier, they charge a customs brokerage fee that they will collect directly from you upon delivery.

Shipping times will vary depending on the country. Shipping delays occasionally occur due to customs. Please understand we have no control over this and you will need to deal with your local postal service, customs office (or FedEx) in your regarding delays.

When shipping via the US Postal Service requires some patience. The service is known to be reliable but it can take some time. Please note that the US Post Office requires us to wait 30 day from date of mailing to start a trace; then the trace can take 30 days. The trace must be completed before we can issue a credit or ship replacement items.

All international shipments must list the value of merchandise on the outside of the package for customs reasons. Again, all taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient.

Fulfillment and Timing

FULFILLMENT: We typically fulfill orders every business day. The cutoff time on a ship day is 11:00 am EST.

If you want to make sure that you receive your order by a certain date, please email us or phone us at 781-472-0440.

You will be emailed a shipping confirmation on the day the product is shipped. 

Tracking Your Package

If you have a tracking or delivery confirmation number, you can track your package by going to the carrier’s web page for tracking and entering the tracking number. The shipping method and carrier will be provided in your shipment confirmation e-mail and Your Account. Contact information for each carrier is:

U.S. Postal Service (USPS) Priority Mail Package Tracking:

http://www.usps.com/shipping/trackandconfirm.htm

Federal Express (FedEx) Package Tracking:

http://www.fedex.com/us

Returns

Egyptian Cotton Tshirts understands that sometimes a buyer wants to return an item, for various reasons. To be eligible to receive a refund for the product price of your purchase, the product must be received within 45 days of original shipment.

We want you to be happy with your purchase. Your return will be accepted for any reason during this 45-day period.

In the package you send to us with your return, include a copy of the packing slip and briefly let us know why you are returning each item.

Send your return to:

Returns
Egyptian Cotton Tshirts LLC
89 Ridge Ave
Athol, MA  01331

The refund for the full sales price will be issued within 1 week of receipt by Egyptian Cotton Tshirts. The buyer is responsible for shipping costs, both the original shipping cost and the cost to return items. There is no reimbursement for shipping, unless the reason for the return was due to an error made by Egyptian Cotton Tshirts.

Please also note, that WE DO NOT OFFER EXCHANGES.  We will continue to offer our 45 money back guarantee, so all customers may receive a refund if we receive the product any time, up to 45 days after purchase.  Therefore, if a customer wishes to exchange any product, they will have to return the product, receive their refund, and then reorder.  We encourage all customers to pay careful attention to sizing.  We offer the sizing of all products on their respective product pages, and of course you may email us with any questions, or call us.  Thank you.

If you have a question about a return, please contact
customer-service@egyptiancottontshirts.com

Privacy

This policy covers Customer Information, which means information you give us regarding credit cards and contact information such as email addresses, phone numbers, or physical addresses.

We give care and attention to safeguard Customer Information and keep it confidential. Our employees and contractors are bound by written agreements and the integrity of their personal commitment to keep Customer Information confidential. The information that they have access to does NOT include credit card information.

We may provide companies that do work for us access to the database that stores Customer Information. The information that they have access to does NOT include credit card information. They are bound by respective confidentiality contracts to hold any Customer Information confidential. They are also contractually bound to use the Customer information we share only to provide the services we ask them to perform.

We do not sell any of our customer data to others. Your personal data is safe with us and it stays with us.

Security

Our site does NOT store credit card information. We do not capture it in any way.

PayPal payment gateway, which we use, processes payments on PayPal servers. PayPal payment gateway processes credit card payments in a fast, safe and convenient way. PayPal fraud protection policy covers you against unauthorized purchases made through their payment gateway, and they don't share your purchase history or full credit card number with us. They implement state-of-the-art security for storing financial information and processing your payments.

Our checkout process utilizes the PayPal payment gateway. Our website integrates with them and they handle everything involved in processing credit cards payments. Whether you use our regular credit card checkout process or use the regular PayPal payment method, you assured of having protection from PayPal's security measures. PayPal's security is characterized by the following:

• State-of-the-Art Technology
• 24/7 Transaction Monitoring
• Cutting-Edge Fraud Models
• Identity Verification, for both buyers and sellers

* Whenever any personal information is involved, the site implements security via encryption with an encryption key length of 256-bits. You see this via the "https" in the url (instead of "http"). To learn more about how encryption protects you, see this article from Wikipedia.